Avenuehost

16 Day Money Back

At Avenue Host we are very confident in our products and services. We provide a fast, reliable and comprehensive service and believe that you will be completely satisfied. Should you not be 100% satisfied we will offer you a full refund.

99.9% Uptime

At Avenue Host, we stand behind our services and back them up with our 99.9% Uptime Promise. We promise that if our uptime, which is monitored remotely, falls below 99.9% we will credit your account to cover the downtime. To request downtime credit, Please contact our billing department.

Honest Sales + Technical Support

Once you're an Avenue Host client, you'll have the comforting assurance of knowing that our friendly and knowledgeable technical support staff is available to respond to your inquiries and answer your questions. We understand the importance of addressing your concerns as quickly and possible and getting your website up-and-running the way that you want and need it to be. All support is done in-house and we will never outsource.

No Tricks, No Gimmicks

Finally, we promise to provide our services through simple, direct and straight-forward billing practices. We have no setup or joining fees and absolutely no hidden charges. You don't even need to sign a minimum-length or minimum-amount contract. The prices that are shown with our packages are exactly what you'll pay, nothing more.

All of our shared and reseller packages are fully loaded with too many features to list. Below is a summary of some of our most unique features.

Daily Offsite Server Backups

On our Shared Hosting plans, you can be sure that your data is safe with automatic daily Off-Site Data Backups, We can restore your site from daily/weekly/monthly backup files.

Free Domain For Life

Selected packages include a free domain for life. We'll even renew it for you for life so you don't need to worry about your domain expiring!

Instant Account Setup

Our setup times are among the fastest in the industry, so you can begin using your new service as soon as your order is completed, with no delay whatsoever.

No Setup Fees

Unlike our competitors, we never charge setup fees. Our setup services are absolutely free, with no hidden costs.

Free Graphical Web Stats

We install AwStats and Webalizer on every account. This provides comprehensive web statistics in a highly readable format. With a quick glance, you can see how many visitors are coming to your site, where they're coming from, which pages they're visiting and much more.

Free Site Migration

If you're moving from another host to begin using our web hosting services, we'll transfer the entire website and associated databases, absolutely free of charge. We'll even transfer 25 of your customers accounts if your a reseller!

Spam Filters on All Mailboxes

We scan all incoming email for potential spam messages. When we find spam, we mark it accordingly and you control the settings for how those messages should be dealt with.

Automatic Email Virus Scanner

Our powerful servers scan each and every email for viruses before they reach your inbox, reducing the risk of virus infection through your email.

Web Based Email Access

All of our accounts have full webmail access, which means that you can read and send emails from any location, so long as you have Internet access.

Extensive KnowledgeBase

Don't know how to login to FTP? Don't know how to make a email account? Use our Extensive Knowledgebase to find your answer. Our Extensive Knowledgebase covers it all and if our Extensive Knowledgebase doesn't, ask our Technical Support Team via Support Tickets and a technician will be able to help you.

Avenue Host's Servers are supplied by leading hardware provider Dell, our servers feature some of the best server-grade hardware. All servers feature 8GB+ of memory and RAID protected storage with redundant power-supplies.

Enterprise Server Hardware

Powerful Dell Rackmount Servers
A Minimum of Four Processor Cores In Each Machine
A Minimum of 8GB DDR Memory
Full 100Mbit Uplink Connectivity to Each Server
APC Power Mangement and Remote Reboot's For Easy Control and Power Management
Daily Off Site Backups to Ensure Data Safety
Hardware RAID Redundant Hard Disks
Fast SATAII Hard Drives
Uncrowded Servers

Our Data Center Location

Avenue Host Ltd have equipment located within several UK Data Centre facilities for redundancy purposes but our primary point of presence (POP) resides within SOTA, a premium tier-3 facility which is situated within the picturesque and secure surroundings of Kent Science Park in South East England. From here we pickup global IP transit from 'SynergyWorks Internet' as well as terminate our 'Burstfire' backhaul from Telecity East in Docklands.

Both our upstreams operate fully BGP compliant and resilient networks utilising 'best path' routing policies to ensure optimal latency and minimal packet loss to users across the world and furthermore, Avenue Host are one of the few UK service providers with arrangements in place to, where necessary, optimise outbound routes if multiple routes to the user are available.

Purely for disaster recovery purposes we have recently opened a new secondary POP located in Manchester where key internal services such as our status blog, offsite backup storage and internal network monitoring services are hosted from. After all, what's the logic in hosting our mail server from within the same facility as the core network because if there was a critical outage, there would be no means to contact clients to keep them informed!

Redundant Power

SOTA provide us a redundant, high-capacity, stable and reliable power supply with easy scalable expansion in the future. Power is isolated between racks and maintained indefinitly. The facility uses high specification UPS units to maintain the entire building power should the mains grid fail and high specification on-site generators which can deal with both customer and plant load whilst recharging the UPS.

Air Conditioning

To ensure optimum performance, all data floors are maintained at a constant 21?C ? 2?C and relative humidity is kept at 50% ? 10%. Both are continually monitored by the electronic building management system which also monitors and remotely operates sensors covering electrical, mechanical, fire detection and leak detection systems.

Fire Detection/Suppression

Very Early Smoke Detection Apparatus (VESDA) has been installed at SOTA. These highly sensitive smoke detectors are linked to the Building Management system which is pro-actively monitored from a network operations centre. This system provides very early detection to help avoid fire, loss and business disruption. This coupled with an FM200 gas based fire retardant that is environmentally friendly enables fires to be put out instantly without damaging equipment.

Support with Passion

Whatever the solution, from single web servers to business-critical operations, we're committed to providing real 'Support with Passion'. It's our total philosophy, our absolute focus and our undisputable mission.

Experienced

Our staff combined offers several decades of web hosting experience in many different environments resulting in a very well rounded, unmatched skill set.

Committed

No one cares more about your satisfaction than we do. We're obessed with customer service. We're obsessed with being open and transparent. We believe in customer service and that belief is reflected in everything that we do.

Friendly

After all, what's the point of going to work if you don't have a good time? We consider our customers to be part of our family. And we promise we'll always treat you with professional respect and patience.

Don't Take Our Word For It
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